Sustainable Food Quality and Safety Management Program: A Case Study of Woolworths

Woolworths (Proprietary) Limited is a respected chain of over 400 retail stores and offers a selected range of quality clothing, food, homeware, beauty and financial services under its own brand name in South Africa, Africa and the Middle East.

The Woolworths Food Division’s Sustainable Food Quality and Safety Management program introduced an innovation, quality, and safety management framework to support the largely private label business and ultimately ensure profitability. Quality and safety risks and hazards in the supply chain could have resulted in costly recalls, potential loss of customer trust, and erosion of the value of Woolworths Brand.Woolworths established an integrated program for management of quality and safety across the supply chain.

The webinar will provide further insights into the best practices implemented by Woolworths to increase efficiency in food quality and safety programs, ensure compliance with regulations, and strengthen overall brand image, which in turn, won them the 2013 OCEG™ GRC Achievement Award.

Learning objectives:

• Understand the challenges faced by Woolworths to effectively manage innovation, quality and safety programs to meet the increasing demands of consumers for wide-variety of products and produce
• Learn steps in planning and implementing a standardized food quality and safety program
• Learn measures to improve supplier risk management, due diligence, compliance monitoring, traceability, and incident and non-conformance management
• Understand best practices in building a quality culture to optimize quality and safety programs across the food supply chain
• Understand Woolworths’ path towards successfully integrating and automating food safety and quality processes

Speakers:

• Keri Dawson, VP Industry Solutions and Advisory Services, MetricStream
• Tracy Vogt, Technical Manager – Food Technology, Woolworths South Africa

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