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This illustration offers a process to establish operational resilience in any financial services organization. Resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse events. Operational resilience gives banks the ability to simplify and streamline technologies supporting important business services, leading to better customer outcomes, even during unexpected service outages. Understanding and mitigating the potential operational impact of each risk event and their cumulative or synergistic nature is key.
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