Essential Operational Resilience

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Operational Resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from, and adapting to such events. This is an essential element of Principled Performance -- the ability to reliably achieve objectives while addressing uncertainty and acting with integrity.

COVID-19’s far-reaching impacts have thrashed many companies’ Plan-A strategies, yet the pandemic offers rich learning opportunities on operational resilience. Leaders will need these insights to navigate crises and disruptions that will arise long after this coronavirus subsides.

In this webinar, we take you through a continuous four-stage cycle of preparing for and supporting operational resilience.

Learning Objectives:

• Define resilience across the four pillars of the business
• Understand the lifecycle for managing resilience
• Understand and collect best practices

Speakers:

Keith Pearson, Global Head of Financial Services Go To Market at ServiceNow, former Head of Technology Resilience at Lloyds Banking Group

Kevin Barnard, Senior Director Connected Enterprise at ServiceNow, former Senior Director of Digital Operations at GE

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