Organizations suffer when they take a myopic view of issue reporting and case management technology that fails to connect all the dots and provide context to analytics, performance, objectives, and strategy for the business in real-time. Reliance on documents, spreadsheets, email and desktop systems results in a scattered, redundant, and non-reliable system of parts that do not integrate and work as a structured and coordinated whole. It gets even worse when management needs outgrow this ad hoc approach.
By establishing defined and structured processes, the organization can now define the information architecture needed to support issue reporting and case management processes. The system should not run the business, the business should run the system.
In this webinar, we will address how the right issue reporting and case management technology architecture choice for an organization can facilitate the correlation of issue and case information, analytics, and reporting.
This is a group internet-based event for NASBA authorized continuing education credit. OCEG webinars are free for anyone to attend. Attendees who have an OCEG All Access Pass will receive a certificate of completion of this webcast indicating 1 hour of CPE.
OCEG is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org. For information regarding administrative issues such as complaints or refunds, please contact OCEG at firstname.lastname@example.org.
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