This Helpline/Hotline Handbook (HHH) is designed for chief compliance officers, chief ethics officers, chief information officers, chief legal officers, those responsible for operating the helpline/hotline system and the helpline/hotline program and those responsible for investigating and reviewing allegations of inappropriate behavior.
However, the Handbook will also be helpful to directors, executives and senior managers charged with governance responsibilities to better understand the mechanisms and processes involved in handling inquiries and issues and the information conveyed through internal reporting and metrics about the nature of inquiries and issues and their outcomes. Lastly, the HHH will also assist internal auditors in their efforts to plan assessments and establish assessment criteria.