By Brian Barnier, OCEG Fellow
The ominous message read, “There’s been a drowning.” I was serving on the board of a non-profit that provided community arts and recreation services. We had our own facilities and managed one of the city’s swimming pools. My mind raced through our procedures. In the end, it kept coming back to, “What improvements should we have implemented more quickly?”
While it was no consolation to the victim’s family, the drowning did not occur in the pool we managed. Yet, it struck home for our organization. It was one of many lessons learned; that capabilities need to be strengthened in the face of
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