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O4.3 ENHANCE OPERATIONAL SKILLS & COMPETENCIES
Deliver and periodically update specialized training for operational personnel.


The curriculum for operational personnel typically covers topics such as:
> roles/responsibilities
> conducting risk analysis
> designing responses to legal and ethical risks
> communicating and promoting entity values
> conducting program evaluation
> managing issues
> conducting investigations
Core Practices
    O4.3.101
  • Establish a training program to educate operational personnel, including, as appropriate:
    > roles/responsibilities;
    > communicating program mission, vision, and objectives;
    > communicating and promoting entity values;
    > conducting risk analysis;
    > designing responses to legal and ethical risks;
    > conducting program effectiveness evaluation;
    > conducting program performance evaluation;
    > managing issues;
    > conducting investigations;
    > maintaining privilege;
    > project management;
    > vendor management;
    > subject matter in functional specialty.
    O4.3.102
  • Confirm attendance and/or completion of training for operational personnel.
Additional Practices
    O4.3.201
  • Confirm knowledge transfer of operational skills via assessment.
    O4.3.202
  • Confirm skill transfer of operational skills via simulation assessment or observation.
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