Management should periodically evaluate the overall performance of the program including not only its effectiveness, but also its efficiency (use of financial capital and human capital), and responsiveness (speed and flexibility).
Principles
> Efficiently employ financial capital given program objectives and effectiveness
> Efficiently employ human capital given program objectives and effectiveness
> Reduce process cycle time of core program processes
> Increase flexibility of program to address changing requirements of business model
Business Objectives
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To ensure management periodically evaluates program performance and efficiency
Considerations
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Can financial and human capital be more efficiently employed?
Critical Success Factors
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Evaluation must assess program flexibility and responsiveness to changing requirements