PR3.1 DESIGN / DEVELOP TRAINING
Develop a job-specific curriculum and appropriate training program for the board, senior management, the workforce and the extended enterprise to fulfill their program responsibilities
Management should design and develop training that enables employees and other stakeholders to fulfill their compliance and ethics program responsibilities. When designing training, management should define:
> objectives of the training event (what the student should know or be able to do after the training)
> how the overall training event can be broken down into learning objects (small, digestible lessons that address one or more performance/learning objectives that can be delivered separately or as part of a larger training program)
> the business activities to which the training applies
> the target audience
> the current and target level of knowledge/skill of the target audience
> the appropriate mode and media, based on current and target skills
> the stakeholders who should be involved in developing the training
> how it will be managed and evaluated
When developing training, the mode, media and synchronicity should be considered. Most learning objects are presented using a single mode. However, several modes can be used as appropriate to achieve performance/learning objectives. Training modes include:
> lecture
> text
> multimedia/interactive multimedia
> simulation
Training media describe the manner in which the learning objects are delivered. Most courses are presented using a single medium. However, several media can be used as appropriate to achieve performance/learning objectives. Training media include:
> in person
> paper-based
> electronic / web-based
Training can be developed to be delivered either synchronously (live) or asynchronously (archived / self-paced).
When designing and developing training, management should also consider how the training will be evaluated. Often, evaluation activities (e.g., quizzes or tests) can be included within the training event.